Privacy Policy

1. About Us

This Privacy Policy explains how Solune Sound FZCO LLC, trading as Alchemy Sound Club (“we,” “us,” or “our”), collects, uses, stores, and protects personal information when you visit www.alchemysoundclub.com, purchase products, book a consultation, apply for mentorship, subscribe to communications, or otherwise interact with us.

Company details:

Legal name: Solune Sound FZCO
Trading name: Alchemy Sound Club
Registered address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: hello@alchemysoundclub.com

2. Information We Collect

We may collect the following categories of personal information:

Information you provide directly

This may include your name, email address, telephone number, billing and delivery address, order details, consultation or mentorship enquiries, preferences, messages, testimonials, and any other information you choose to provide.

Payment information

Payments may be processed by third-party payment providers. We generally do not directly store complete payment-card information. Payment providers may collect card details, transaction information, billing details, and fraud-prevention information under their own privacy policies.

Information collected automatically

When you use our website, we may collect your IP address, browser type, device information, operating system, pages viewed, referral source, approximate location, cookie identifiers, and information about how you interact with the website.

Sensitive information

Please do not provide medical, health, religious, biometric, or other sensitive personal information unless it is reasonably necessary and specifically requested. Sound healing, consultations, and mentorship are not substitutes for medical or psychological care.

3. How We Use Your Information

We may use personal information to:

  • process and fulfil orders;

  • arrange delivery and provide order updates;

  • respond to enquiries;

  • schedule consultations, sessions, or mentorship;

  • administer payments, refunds, and invoices;

  • provide customer support;

  • manage accounts, subscriptions, and mailing lists;

  • personalise website content and communications;

  • maintain website security and prevent fraud;

  • comply with tax, accounting, regulatory, and legal obligations;

  • improve our products, services, and website;

  • send marketing communications where permitted.

We do not sell personal information.

4. Legal Grounds for Processing

Depending on the circumstances, we may process personal information because:

  • it is necessary to perform a contract with you;

  • you have provided consent;

  • processing is necessary to comply with a legal obligation;

  • processing is necessary for our legitimate business interests, provided those interests do not override your rights;

  • processing is necessary to establish, exercise, or defend legal claims.

The UAE Personal Data Protection Law provides individuals with rights concerning access, correction, deletion, restriction, objection, and, in certain circumstances, transfer of personal data.

5. Marketing Communications

We may send newsletters, product updates, event announcements, or promotional communications where you have consented or where otherwise permitted by law.

You can unsubscribe at any time by using the unsubscribe link in the email or contacting us at hello@alchemysoundclub.com.

Transactional communications relating to an order, appointment, payment, or customer-service matter are not marketing messages and may still be sent when necessary.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • operate essential website functions;

  • remember preferences;

  • analyse website traffic and performance;

  • support checkout and fraud prevention;

  • measure marketing effectiveness;

  • provide relevant content or advertising.

Where legally required, non-essential cookies will be activated only after you provide consent.

You can manage cookies through the cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

7. Squarespace and Other Service Providers

Our website is hosted through Squarespace. We may also use third-party providers for:

  • payment processing;

  • delivery and logistics;

  • email marketing;

  • appointment scheduling;

  • analytics;

  • cloud storage;

  • accounting;

  • customer support;

  • fraud prevention.

These providers may process personal information only to the extent necessary to provide their services to us, subject to applicable contractual and legal protections.

8. International Data Transfers

Some service providers may process or store personal information outside the UAE.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are applied, as required by applicable UAE data-protection law.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • fulfil contracts;

  • maintain business and transaction records;

  • comply with tax and accounting obligations;

  • resolve disputes;

  • prevent fraud;

  • enforce agreements.

Retention periods vary depending on the type of information and the applicable legal requirements.

10. Security

We use reasonable administrative, organisational, and technical safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

No website or electronic transmission is completely secure. We cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you may have the right to:

  • request access to your personal information;

  • request correction of inaccurate or incomplete information;

  • request deletion where legally permitted;

  • object to or restrict certain processing;

  • withdraw consent;

  • request transfer of information in a usable format where applicable;

  • object to certain automated decisions;

  • submit a complaint to the relevant authority.

To exercise a right, contact hello@alchemysoundclub.com. We may need to verify your identity before responding.

12. Children

Our website and services are not directed at children under the age of 18.

We do not knowingly collect personal information from children without appropriate authorisation. Contact us if you believe a child has provided information to us.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices. Review their policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be published on this page with a new “Last updated” date.

15. Contact Us

For privacy questions or requests, contact:

Legal name: Solune Sound FZCO
Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: hello@alchemysoundclub.com